What is a cloud PBX?

A cloud PBX or virtual PBX provides a secure and reliable office phone system through an internet connection. It provides businesses with flexibility and scalability while also maintaining low costs.

A PBX system (private branch exchange) is a private phone system used within a company or organization. Modern business phone systems have moved away from legacy systems to IP (internet protocol) PBX systems that work over an internet connection. They connect IP phones to a PBX server. This option tends to provide more advanced phone features as well as significant cost savings.

A cloud PBX functions in the same way, but is hosted on a cloud server rather than on-premise. This can be a DIY hosting service or hosted by the PBX service provider. Most small businesses now have reliable network connections, making this an attractive option. The cloud option is also becoming the preferred solution for many hotel PBX systems that would benefit from not having to provide for space, cooling, security and maintenance of the phone system.

Benefits of a cloud PBX?

benefits of a cloud PBX

As with IP phone systems, a cloud PBX provides the advantage of using an internet connection. Here are some of the benefits a cloud solution provides over a traditional PBX.

  • Remote business phone calls – In addition to VoIP desk phones, users can connect to business telephone numbers from different locations via a web phone or mobile app. Outgoing and incoming calls, voicemail, call transfers and more are all accessible remotely, meaning more flexibility and – often – better customer service.
  • No server maintenance – Especially for small businesses, it can be difficult to maintain on-premise servers. A cloud PBX solution means easier server management via web interfaces while a phone system hosted by the provider means no server management whatsoever.
  • Lower costs – Apart from the savings on maintenance, hosting providers often only charge according to usage.
  • Easier setup – Most cloud phone systems use installation wizards meaning less server-side technical knowledge is required.

Why use 3CX as your cloud PBX?

In addition, to all the benefits of a hosted PBX solution 3CX offers many additional features.

  • Free hosting – 3CX provides free hosting for one year.
  • Competitive pricing – 3CX’s pricing is a flat annual rate based on simultaneous ongoing calls, saving businesses up to 80%.
  • SIP trunk and IP phone options – 3CX integrates easily with common hardware and service providers. This means an easier setup and more savings.
  • Advanced features – Some advanced cloud contact centre features include call routing, auto-attendant, call recording and call flow management.

If you are a reseller looking to resell a cloud PBX like 3CX visit our partner page to see how you could benefit.

Further reading